7-Day Refund Policy

Effective Date: January 1, 2025

Simple Promise: If you're not satisfied with your educational materials for any reason, we'll refund your money within 7 days. No questions asked.

🚀 Self-Serve Refunds Available: Process your $199 Complete Kit refund instantly →

Refund Eligibility

7-Day Self-Serve Refunds:

✅ Complete Kit ($199) - Process instantly via self-serve portal

Non-Refundable Products:

❌ MATCH Emergency Kit ($499) - Email support for special circumstances

Other Educational Products: 7-day refund policy applies to future releases.

How to Request a Refund

🚀 $199 Complete Kit - Self-Serve (Recommended):

Visit /refund
Enter your Stripe checkout session ID (from receipt email)
Confirm with your purchase email
Instant processing - refund issued automatically

📧 Email Support (All Products):

Email us at support@merchantguard.ai
Include your order confirmation number
No explanation required (but feedback is welcome)

Refund Processing

Timeline:

Confirmation: Within 24 hours
Processing: 5-10 business days
Method: Original payment method
Notification: Email confirmation when complete

What Happens After Refund

Once a refund is processed:

Access to downloaded materials should cease
Educational content is for refunded purchaser use only
You're welcome to purchase again in the future
No negative impact on future purchases

Why We Offer This Guarantee

Our mission is educational success. If our materials don't provide the educational value you expected, you shouldn't pay for them. This policy reflects our confidence in our content quality.

Refund Limitations

This policy applies to:

✅ Purchases made directly from MerchantGuard™
✅ Digital educational products
✅ Requests within 7 days of purchase

This policy does not apply to:

❌ Purchases made through third-party platforms
❌ Free educational content
❌ Requests after 7 days
❌ MATCH Emergency Kit ($499) via self-serve
❌ Fraudulent or abusive requests

International Refunds

We process refunds worldwide:

Refunds processed in original currency
Bank conversion fees may apply (not our control)
Same 7-day policy applies globally
Local consumer protection laws honored

Contact for Refunds

Email: support@merchantguard.ai
Subject: Refund Request
Include: Order number and original email address

Questions About This Policy

This refund policy is part of our commitment to customer satisfaction. If you have questions about refunds or our educational content, please email us. We're here to help ensure you get educational value from our materials.

Changes to This Policy

We may update this refund policy to improve customer experience or comply with legal requirements. Changes will be posted here with an updated effective date.

Our Promise: Your satisfaction with our educational content is our priority. If we don't deliver the educational value you expect, you get your money back. Simple as that.