Request a Refund

Self-serve refunds for subscriptions and AI Coaches within guarantee window

📋 Refund Policy Summary

  • ALERT+ & STARTER & PRO Subscriptions - 30-day money-back guarantee
  • AI Coaches (Token, Match, Founders) - 7-day satisfaction guarantee
  • PSP Directory Sponsors - Non-refundable (B2B service, activates immediately)
  • Refunds processed to original payment method within 5-10 business days
  • Subscriptions will be canceled immediately upon refund

Find this in your Stripe receipt email or success page URL

📞 Need Help?

If you're having trouble with the self-serve refund or have questions:

  • Email us at support@merchantguard.ai
  • Include your checkout session ID and we'll help you directly
  • For sponsor refunds (rare exceptions), please contact us directly

This self-serve refund system processes requests for subscriptions and AI Coaches. Refunds are subject to our published refund policy and guarantee terms.