CONTACT SUPPORT

Contact MerchantGuard™

Get support with your payment compliance and crisis recovery needs

Business Hours: Mon-Fri 9AM-5PM PT

Response Time: 24-48 hours on business days

Service Level Agreement:

Email responses within 24-48 hours on business days. Phone voicemail callbacks within one working day. For urgent matters, email is fastest.

Business Information

Dunecrest Ventures Inc. DBA MerchantGuard
United States

Policy: 30-day money-back guarantee on premium tools

Process: Email support@merchantguard.ai with order details

Timeline: Refunds processed within 3-5 business days

Access: Instant account activation + email confirmation

Format: Web-based compliance tools and AI coaching

Security: PCI-compliant • We do not store card data (SAQ-A)

Business Type: Digital Educational Services (B2B)

Service Boundaries: We do NOT provide consulting or financial services. Educational materials only.

Statement Descriptor: MERCHANTGUARD TOOLS