MerchantGuard™Frequently Asked Questions
Common questions about MerchantGuard™ and our services
General Questions
What is MerchantGuard™?
MerchantGuard™ is a compliance and risk assessment platform for merchants. We help online businesses understand VAMP™ compliance, prevent chargebacks, and maintain healthy payment processing relationships.
Is MerchantGuard™ free?
Yes! MerchantGuard™ is FREE for merchants processing under $10,000 per month. We offer educational tools, GuardScore™ assessments, and compliance resources at no cost. Premium features are available for growing businesses.
What is VAMP™?
VAMP™ (Visa Acquirer Monitoring Program) is Visa's compliance program that monitors merchants for excessive fraud and disputes. Failing VAMP™ can result in fines and account termination. Learn more in our VAMP™ 2025 Guide.
What is GuardScore™?
GuardScore™ is your compliance health score (0-100) that assesses your risk of payment processor issues. It considers chargeback rates, processing volume, business model, and compliance factors.
Services & Features
Do you submit applications to payment processors?
No. MerchantGuard is an educational and assessment platform. We do not submit applications, negotiate terms, or guarantee approvals with any payment processor.
Do you earn referral fees?
Yes, we earn referral fees from some payment processor partners. This revenue model enables us to offer our core platform free for small merchants. Our recommendations are always data-driven and based on your specific risk profile.
How accurate are PSP approval predictions?
Our AI predictions are estimates based on synthetic training data modeling industry patterns. They are not guarantees of approval. Actual decisions depend on underwriting criteria that vary by processor.
Data & Privacy
How do you protect my data?
We use industry-standard encryption, secure authentication via Clerk, and trusted infrastructure providers (Vercel, Google Cloud). See our Privacy Policy and Compliance pages for details.
Do you sell my data?
No. We never sell your personal or business data to third parties.
Support
How can I contact support?
Email us at support@merchantguard.ai or join our Telegram community.
Do you offer phone support?
We currently provide support via email and our Telegram community. Premium members receive priority support.